Girl Scouts of Central California South (GSCCS) members can renew their membership online for 2012-2013 membership year with a credit or debit card using Personify eBiz. If you are a current Girl Scout member, click on the online registration tab to the right of this page.
If you have questions that are not answered on this page, please or call 1 (800) 490-8653 option 5 between the hours of 9 a.m. and 5 p.m. on weekdays.
Who is able to register or renew online?
Girls and adults registered in 2011-12 who have a valid email address in the council’s database or first time members who have never been a part of Girl Scouting. The new membership year begins October 1, 2012.
What payment methods are accepted to renew an individual’s membership online?
Credit and debit cards are accepted. Check, Cash, Cookie Credit, Nut Bucks and Financial Aid require use of paper registration forms.
What are the benefits of online membership renewal for parents?
It’s green. It’s fast, easy and convenient. It provides accurate spelling and contact information.
What are the benefits of online membership renewal for Troop leaders?
No collecting forms. No depositing money at the bank. No completing registration summaries and Troop worksheets. No waiting to know who’s registered.
How do parents/guardians and adults renew memberships?
Parents/guardians of 2012-13 registered girls and registered adults click here.
1. Once at the Online Registration site, click on the “FIRST TIME HERE – Create Login” button if you have not previously used Online Registration.
Click on the “RETURNING MEMBER – Login Here” button if you have used Online Registration previously.First Time Visitors: Each member has a record in the system.
To create a login for each member, enter the member’s First Name, Last Name and Email Address in the proper fields then click on “Continue” to validate customer/member status in the database.
2. Receive confirmation email validating customer/member status in the database. Open email. Click on link or copy and paste both parts of the link, in order and without spaces, into your web browser in order to create a User Name and Password.
3. Create User Name and Password. Choose a Hint question. Click on Create Account.
4. Receive confirmation message of successful log in to eBiz site.
5. Click on “Renew” to renew membership using a credit or debit card. (Log on separately for each member using each member’s UserName and Password.)
6. Become a Girl Scout of Central California South Family Giving Partner. Click here to view an inspirational video about all of the good your donation can do. Select a donation amount(s) on the payment page when you renew.
How do lapsed adult members renew their membership after 10/1?
Adults previously registered with GSCCS but not in 2012-13 may renew their Girl Scout membership online after 10/1.
1. Click here. Complete steps 1-4 for renewing a membership. See above.
2. Click on My Account in the left navigation bar.
3. Click on Join Now.
4. Click on the Adult Membership 2012 or Lifetime Membership product from the list of membership products.
5. Click on “Add to Cart” then on “Checkout“
6. Fill in the fields marked in bold on the Member Profile.
7. In the Member Profile screen, select a position and a Troop for the current membership year. Click on Add Position. Repeat process for multiple positions and/or Troops.
I clicked on the link that was sent to activate my eBiz account and I received a “page not found” message. What do I do?
The link to activate your account is very long and some email clients break it to fit their character count. Please copy and paste both parts of the link, in order, into your web browser. This will take you to the proper page to finish your online membership renewal.
Is a separate log-on required for each person?
Yes. Each individual must have a unique user name and password to access her/his account, renew a membership, and make a donation. The log-on is linked to an individual’s customer account. Only Troop leaders with a 01 position code can see multiple members — Troop members — through online Troop management. Therefore, a parent of two Girl Scouts needs to have two separate log-ons to renew each daughter’s membership and make a donation.
What can a parent/guardian do when renewing a girl and/or adult registration?
Is a parent/guardian signature required for online membership renewal?
No. The parent/guardian’s online purchase of a Girl Scout membership replaces the need for a signature.
What happens if a girl wants to renew her membership but is transferring to another Troop?
Renewals are existing orders in Personify so renewing and switching Troops is a two-step process:
1. A girl’s parent/guardian purchases existing order online to renew membership with the existing Troop on record
2. The current or new Troop leader initiates a Troop transfer using the Troop Change Form.
Transfers are made offline by council staff.
Is online membership registration available in Spanish?
Not at this time. Paper forms must be used to register in Spanish.
What types of transactions must be done offline (or back office) by Council staff in the online membership renewal environment?
What is online Troop management?
Personify eBiz includes a page for leaders called the Troop Management Hub for managing Troop communications, membership registration, in-person adult training course registration, etc.
What are the benefits of online Troop management for Troop leaders?
Who has access to online Troop management?
Access to online Troop management is by Troop. Only volunteer screened Troop leaders with a 01 position code in the Personify database for a specific Troop have access to online Troop management for that Troop. If a Troop leader has more than one Troop, she must have a 01 position code on record for each Troop in order to have access to online Troop management for all her Troops. Assignment of position codes and Troops in Online Registration are done offline by council staff. To request a position code or assignment with multiple Troops, please use the Self-Reporting Feature available during membership registration/renewal and from My Account. Requests can also be made from the Troop Change Form.What information can leaders see in the Troop Management Hub?
The leader can see each individual’s registration status and the information that is contained on a member registration form only: contact information; grade; school; age; Girl Scout history; custodial care; racial/ethnic background. The leader does not have access to the order processed by the parent.
Should Troop leaders renew memberships through online Troop management?
It’s preferable for everyone that parents/guardians renew girl memberships online and adults renew their own membership online. An individual renewing their membership online is a one-step process. It’s green. It ensures accurate spelling and contact information. It saves a leader time. It’s cost effective.
If, however, a Troop decides with the consent of the parents and guardians (signed registration form, email authorization, OR a signed roster authorizing registration) to have the Troop pay for each girl and/or adult’s Girl Scout membership, then it is recommended that the Troop leader use the Troop’s bank account debit card to pay for the online membership renewals using online Troop management. Using online Troop management to renew members is only available from the open date of online renewal through 9/29, 8:59 PM. (Personify is on East Coast time.)
What happens to the Troop Management Hub roster after 9/30?
Girls/adults who have not renewed their membership for the new Girl Scout membership year will be removed from the roster. The roster will only include registered members for the current Girl Scout membership year.
Should Troop leaders use online Troop management after 9/30 to renew lapsed members (prior year members who did not renew?)
No. Adding previously registered girls/adults via the Troop Management Hub after 9/30 will create duplicates in the database. To make sure all girls and adults continuing in Troops appear on the Troop roster, Troop leaders should enter members’ missing email addresses in the Troop Hub, email parents/adult members the “Membership Renewal Invitation/Instructions,” which is a link located under Useful Links on the Troop Hub, and remind them to renew by 9/30.
How do Troop leaders use the Troop Hub to register new members into existing Troops?
In order to affiliate a new girl/adult with a Troop, the Troop Hub must be used to register the new member.
The Troop Hub’s “Add Girl” and “Add Adult” features are used to register new members into an existing Troop. New girls/adults are defined as new girls/adults to GSCCS whether or not they have been registered with another Girl Scout council. (If a girl/adult is registered for the current membership year in another council and is transferring to GSCCS, then an inter-council transfer must be executed. Send an email to onlineregistration@girlscoutsccs.org to initiate this process.) Girls registered with GSCCS prior to 2012-13 but not registered in 2012-13 should use the offline membership registration process in order to avoid creating duplicate records. Adults, on the other hand, may register online with a specific Troop by activating their existing Online Registration account, purchasing an adult membership, and requesting to be affiliated with a specific Troop. Click here for step-by-step instructions. Or, they can register offline.
Click here for a demo of registering new girls/adults to an existing Troop:
http://ceslearning.girlscouts.org/Ops_Training_Turnkey/TrpNewMbrCoverPage.htm1. Troop leader distributes paper membership registration forms and family giving promo to parents of new girls joining the Troop
2. Parent completes a paper registration form and selects a family giving amount on the form
3. Troop leader collects form and $20.00 cash/check plus family giving contribution
4. Troop leader deposits GSUSA dues and family giving donation in GSCCS’ bank account
5. Troop leader purchases membership and donation products and pays with Troop debit card and enters parent’s cc # in Online Registration (the three-digit security code is required). Transactions using the Troop debit card and individual credit cards are separate.
6. Troop leader blocks out cc#/security code, if provided, and keeps the registration form in a secure location until the end of the annual membership year.
7. Troop leader sends email to parent with instructions on how to activate Online Registration account so they can see order history and renew membership online for the next Girl Scout year.
What should be done with documents collected and used for online membership registration using online Troop management?
The Troop leader keeps the documents—registration forms, emails, or roster with parent authorization—used for online registration using online Troop management. The Troop leader is responsible for blacking out credit card numbers on documents after they have been used for online registration. The documents must be kept in a secure location until the end of the annual membership year, which is September 30, and then shredded.
How do new girls and adults joining Troops register online?
Online registration of new girls/adults into an existing Troop and new Troop must be done using online Troop management in order to affiliate the girl/adult with a Troop.
Girls registered with GSCCS prior to 2012-13 but not registered in 2012-13 should use the offline membership registration process in order to avoid creating duplicate records. Lapsed adults, registered prior to 2012-13, may register online.
What are the benefits of online membership registration for Troop leaders?
How do Troop leaders use the Troop Hub to register new members into existing Troops?
In order to affiliate a girl/adult with a Troop, the Troop Hub must be used to register the new member. The Troop Hub’s “Add Girl” and “Add Adult” features are used to register new members into an existing Troop. New girls/adults are defined as new girls/adults to GSCCS whether or not they have been registered with another Girl Scout council. (If a girl/adult is registered for the current membership year in another council and is transferring to GSCCS, then an inter-council transfer must be executed. Send an email to onlineregistration@girlscoutsccs.org to initiate this process.) Girls registered with GSCCS prior to 2012-13 but not registered in 2012-13 should use the offline membership registration process in order to avoid creating duplicate records. Adults, on the other hand, may register online with a specific Troop by activating their existing Online Registration account, purchasing an adult membership, and requesting to be affiliated with a specific Troop. Or, they can register offline.
What should be done with documents collected and used for online membership registration using online Troop management?
The Troop leader keeps the documents—registration forms, emails, or roster with parent authorization—used for online registration using online Troop management. The Troop leader is responsible for blacking out credit card numbers on documents after they have been used for online registration. The documents must be kept in a secure location until the end of the annual membership year, which is September 30, and then shredded.
Which membership registrations cannot be done online?
Payment Type: Cookie Credit, Nut Bucks and Financial Aid
Troop Type: Troops without a bank account
Membership Type: New girls not joining a Troop; Graduating Ambassadors to Lifetime members–Discounted rate only; Girls registered with GSCCS prior to 2011-12, but not registered in 2012-13.
What is the process for in house membership registration?
The in house membership registration process consists of the following steps:
1. Parent/Guardian or adult completes blank membership registration form.
2. Troop leader collects forms and money.
3. Troop leader completes dues summary and Troop worksheet.
4. Troop leader or Service Unit Registrar deposits cash and checks at a local Wells Fargo bank using the deposit slips provided by the council.
5. Troop leader submits membership forms, dues summary, Troop worksheet as well as the deposit slip and bank receipt if money was deposited at bank to the Service Unit Registrar.
6. Service Unit Registrar prepares registration materials for submittal to local office.
7. Service Unit Registrar sends materials to local office.
Where can I get paper registration forms for in house membership registration?
Paper 2012-13 membership registration forms are available at: www.girlscoutsccs.org/forms
What types of transactions must be done in house (or GSCCS office) by Council staff in the online membership registration environment?
What is Online Registration?
Online registration is powered by Personify, an off-the-shelf Customer Relationship Management (CRM) system hosted, maintained, and supported by TMA Resources, Inc. that has been configured by GSUSA and councils for Girl Scout use. TMA, the vendor, set up a virtual portal for Girl Scouts. In this virtual portal, the templates and functionality are shared but the data is specific to each council. The primary advantage of using a virtual portal is enhancements, bug fixes, and other code changes need only to be deployed once, allowing for faster, more frequent and less costly patches. The primary disadvantage is that the level of customization is limited.
Which browsers work with Online Registration?
Current versions of Internet Explorer and FireFox are the only browsers supported at this time. Safari and Chrome, while not supported, work for some users.
Why does Online Registration refer to members as customers rather than as members?
All girls and adults (volunteers, parents/guardians, emergency contacts) who have records in our database are customers. Only those who purchase a Girl Scout membership are members. Girl Scout members are a subset of customers.
What do I do if I made an Online Registration purchase in error?
Refunds will be processed for requests received in writing within 10 business days of the online transaction error. Requests should be emailed to onlineregistration@girlscoutsccs.org or mailed to: Girl Scouts of Central California South 1377 W. Shaw Ave., Fresno, CA. 93711 Attn.: Registrar.
What security measures are in place for online transactions using Online Registration?
The safety and security of your online experience is of the utmost concern to us. We ensure the appropriate physical, electronic, and managerial procedures are in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
Protecting the safety of your credit card information is also important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard in Internet encryption technology, which is a highly sophisticated method of scrambling data as it travels from your computer to our Web site servers. We also encrypt your credit card number when we store your order and whenever we transfer that information to participating merchants.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
When is Online Registration not available?
Online Registration will be down for normal maintenance 9 p.m. Saturday through 3 a.m. Sunday, and this may cause downtime or slowness.
What are the benefits of Online Registration for Service Units?
One of the benefits of online registration is that the database is updated daily; there is only a one-day delay between when a parent registers and when the data is available. All memberships purchased online (by a parent or a Troop leader) on Monday, for example, can be viewed by Troop leaders in the Troop Hub and accessed through reports on Tuesday. Therefore, everyone will have access to more timely information.
To make sure Service Unit Team members have the information they need to perform their volunteer roles, staff will email reports (PDF and Excel versions) that contain the data needed. Service Unit Team volunteers are encouraged to contact their CDD to identify the reports they need and develop a schedule for automated delivery of the reports.
How are the emails in the database used?
Troops will be able to communicate with parents via email through the Troop Management Hub. Service Units and the Council will be able to communicate important information to parents via email through Excel file exports.
